Impact & Expertise

Operations

Industry Challenges

Today’s fiercely competitive global economy raises the stakes in virtually every industry. To stay ahead, companies must cut fat and get lean, move faster and grow more efficient. They must reinforce their core capabilities, find fresh sources of differentiation, and develop the capacity for ongoing change.
To succeed, companies must ask themselves following questions:

  • How can I adapt to the ongoing changes in the economy?

  • How can I move faster and grow more efficient?

  • Where can I cut costs and how can I get lean?

  • How can I differentiate from my competition?

BCG Competencies

BCG's Operations practice is committed to helping clients achieve a decisive competitive advantage through operational excellence. We work with major corporations around the world, tackling complex issues and high-stakes projects that deliver major impact. Taking a broad, system-wide view, we explore how the entire operations network can support a company’s strategy. We focus on delivering value quickly—under budget whenever possible—and transfer our knowledge to our client companies so they increase their own capabilities. Our ability to manage large, transformative projects that deliver truly breakthrough change sets us apart.

BCG’s expertise in operations covers eight areas:

  • Cost efficiency and asset optimization—Our approach is to find and correct the root causes of balance-sheet imbalances throughout the value chain, so that cash is released and can be put to better use.

  • Manufacturing—Our expertise ranges from shop-floor and production systems to global networks and lean initiatives. We focus on reducing costs and helping companies find and leverage capabilities that generate competitive advantage.

  • Procurement—We help companies reduce complexity, develop needed purchasing strategies, create low-cost, global building blocks, and build stronger, more productive supplier relationships

  • Lean—BCG’s approach to lean ensures success by integrating four critical areas:  business strategy, operational effectiveness, people engagement, and performance management.

  • Service operations—We help companies pinpoint which customer encounters really drive behaviors such as attrition, advocacy, or greater spending, and then focus improvement efforts on these critical touchpoints

  • Supply chain management—Besides supply chain strategy and redesign, BCG supports all aspects of implementation, including pilot programs and ramp-up, evaluation of technology platforms, and third-party orchestration.

  • Outsourcing and business-process offshoring—BCG helps companies achieve a competitive advantage through the strategic use of outsourcing, which can improve quality and productivity, drive innovation, provide new sources of revenue, open up new markets, and deliver a sustainable cost advantage.

  • Program management—The ability to manage large-scale change is critical to operations work. Our proprietary approach ensures that change efforts deliver the intended results and that new capabilities are embedded in the organization.

Publications

  • In Omnichannel Retail, It’s Still About Detail
  • MORE
  • Less Can Be More for Product Portfolios
  • MORE

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